Refund Policy

1. Purpose

7D Arena is committed to providing a secure, transparent, and fair gaming experience for all users. This policy outlines the procedures for refund requests, fraud reporting, account security concerns, and complaint resolution related to VIP memberships, gaming credits, and digital services offered through the platform.

2. Fraudulent Transactions & Unauthorized Account Activity

2.1 Reporting Window

Any unauthorized transaction, account compromise, fraudulent activity, or suspected social engineering incident must be reported within twenty-four (24) hours of discovery to be eligible for investigation.

2.2 Information Required

To investigate a complaint, users may be asked to provide:

• Transaction ID or payment reference number
• Username or registered account details
• Date and time of the transaction
• Description of the issue
• Screenshots or supporting evidence, where applicable

2.3 Investigation & Liability

• 7D Arena will investigate reported incidents in cooperation with relevant payment providers.
• If unauthorized activity is verified, a full or partial refund may be issued where recovery is possible.
• Reports submitted after the specified reporting period may be declined due to limited availability of transaction and security data.
• Users are responsible for maintaining the confidentiality of their account credentials and verification codes.

3. Refund Eligibility & Processing

3.1 Refund Eligibility

Refund requests may be considered in the following circumstances:

• Duplicate payments or accidental multiple charges
• Successful payment, but VIP benefits or purchased credits were not delivered
• Technical errors resulting in incorrect charges
• Verified unauthorized transactions reported within the required timeframe
• Service disruptions caused directly by platform-related technical failures

3.2 Non-Refundable Purchases & Digital Services

As 7D Arena provides digital products, VIP memberships, gaming credits, and online services, refunds are generally not available once a service has been successfully delivered, activated, or consumed.

The following purchases are non-refundable:

• Activated VIP memberships or subscriptions.

• Gaming credits, virtual items, rewards, or digital content that have been credited to a user’s account.

• Services that have already been delivered, accessed, utilized, or partially consumed.

• Purchases made intentionally by the account holder.

• User dissatisfaction with gameplay, tournament outcomes, rankings, rewards, or competition results.

• Failure to use purchased services, memberships, or benefits during their validity period.

• Account suspensions, restrictions, or bans resulting from violations of the platform’s Terms & Conditions.

• Requests based on a change of mind after a successful purchase.

Refunds will only be considered in cases of duplicate payments, verified unauthorized transactions, technical errors resulting in incorrect charges, or where a purchased service was not delivered due to a platform-related issue.

3.3 Refund Method & Timeline

• Approved refunds will be returned through the original payment method whenever possible.
• Refunds may only be processed to the account used for the original transaction.
• Standard refund processing time is up to fourteen (14) business days following verification.
• Additional review periods may apply for complex investigations or payment provider requirements.

4. VIP Membership & Digital Service Complaints

4.1 Eligible Complaints

Users may submit complaints if:

• VIP benefits were not activated after successful payment
• Purchased credits or rewards were not received
• Features advertised as part of a VIP package were unavailable due to platform error
• Technical issues prevented access to purchased services

4.2 Evidence Requirements

Users may be required to provide:

• Payment confirmation or transaction receipt
• Screenshots showing the issue
• Relevant account information
• Any communication records related to the complaint

4.3 Submission Timeline

Complaints relating to VIP subscriptions, gaming credits, or digital services should be submitted within seventy-two (72) hours of the issue being identified.

5. Account Security Responsibilities

Users are responsible for:

• Maintaining secure passwords
• Protecting login credentials and verification codes
• Immediately reporting unauthorized account access
• Ensuring payment information is used only by authorized persons

7D Arena is not responsible for losses resulting from voluntary disclosure of account credentials, passwords, OTP codes, or other security information.

6. Dispute Resolution

6.1 Internal Review

Upon receiving a complaint, 7D Arena will:

• Acknowledge receipt within twenty-four (24) hours
• Review relevant transaction and account records
• Communicate any additional information required

6.2 Resolution Timeline

Most complaints are resolved within seven (7) business days. More complex cases involving payment disputes, fraud investigations, or third-party payment providers may require additional time.

7. Non-Refundable Scenarios

Refunds will generally not be issued in the following situations:

• Change of mind after purchase
• Lack of understanding of game rules or VIP features before purchase
• Failure to use purchased benefits during their validity period
• Losses resulting from gameplay outcomes, tournaments, contests, or competitions
• Account suspension or restriction due to violation of platform rules

8. Limitation of Liability

7D Arena operates as an online gaming and digital entertainment platform.

To the maximum extent permitted by law:

• 7D Arena’s liability is limited to the value of the disputed transaction.
• 7D Arena shall not be liable for indirect, incidental, consequential, or speculative losses.
• Service availability may occasionally be affected by maintenance, technical issues, or circumstances beyond our reasonable control.

9. Contact & Complaint Submission

Users may submit complaints or support requests through:

Support Portal: https://7darena.com/contact

Email: support@7darena.com

Information Required

• Full Name
• Registered Username
• Transaction Reference ID (if applicable)
• Date of Transaction
• Description of the Issue
• Supporting Screenshots or Documents

10. Policy Updates

7D Arena reserves the right to update or modify this policy at any time. Continued use of the platform after publication of changes constitutes acceptance of the updated policy.